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Testimonial: Legacy Orthodontics and Pediatric Dentistry

A patient at Legacy Orthodontics and Pediatric Dentistry recently sent us a note we’d like to share.

To Whom It May Concern,

I wanted to say thanks again to your team for the extremely professional and prompt response to my issue. Upon contacting your office late in the afternoon today with a broken lower retainer, I was greeted professionally and even reached out to her team to make an appointment for the same day.

The team was amazing. Not only did they remove the problem area but also recommended solutions to prevent future issues. She is truly a professional.

All of this was done nearly for free (same day late afternoon appointment, x-rays, consultation, and retainer removal). The practice stayed after their closing time to accommodate my request. How many companies today have this work ethic -customer service strategy to accommodate these types of requests?

Your office has some of the best customer service personnel I have encountered in quite awhile. I have a team of employees I would be elated if they possessed these skills. These are truly the skills that bring back repeat customers.

I am truly impressed with your teams professionalism, technical skills, hospitality, and customer service.

I would highly recommend your office to anyone looking for a quality orthodontist. My two children will be future patients.

Please forward this email to the GM or owner of this practice.

Best Regards, CK

Read What Our Patients Say
Patient Reviews
Great location, friendly staff, good appointment times, nice office.
Jason H.
This group of women really do care about these kids an take time out to discuss the treatment with the parents an make the kids feel comfortable before the procedure…. I love this office!!!
London K.
Sweet people!
Abigail S.
This is a great place, I’ve been in treatment for almost a year now and being a college student theyve made things very affordable for me. They truly have had my best interest at heart; the […]
Andres S.
I love everything about this practice! Dr. P is the best, his whole staff is professional and amazing! If you’re looking for the perfect dentist or hygenist, pick this practice!!
Erin K.
Love the staff and very professional
Mark C.
Have confidence in the staff and have had great care, especially from Luis and Amber
Brian S.
Thanks Dr Nayyar
John G.
Kiya was awesome. She was very careful.
Jamnique K.
Northpoint Dental office is a top notch dental office that is both professional and personal to the patient. The front desk personnel are efficient and helpful. The dental staff is excellent and the […]
Kathleen N.
Great Dr. and nice staff
Victoria M.
Luis is number one. The best! Dr Lee dealt quickly with an urgent matter and I appreciated his skill and efforts.
Laurie S.
The best dentist I’ve ever been to
Zahra M.
This is a very professional office. My experience has been very good. I’m happy I chose Hickory Flats for my dental needs.
R C.
This doctor is so awesome with my kids.
Joshua B.
Been going here for about 10 years. The staff & dentists are outstanding. Never had a problem with fillings, cleanings, bridges or any other dental work. You are well advised to make sure that […]
Susan G.
I am a 15+ year client in this practice. I have seen many dentist come and go but it is your dental hygienist, Chi Chi, and your office staff that keeps me coming back. I also really like your fairly […]
Lee H.
I love it!
Dionna J.
Dr. Lee is personal, professional, and he does a great job educating patients.
Jackson S.
Quick and great job!
Allison A.
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