Testimonial: Legacy Orthodontics and Pediatric Dentistry

A patient at Legacy Orthodontics and Pediatric Dentistry recently sent us a note we’d like to share.

To Whom It May Concern,

I wanted to say thanks again to your team for the extremely professional and prompt response to my issue. Upon contacting your office late in the afternoon today with a broken lower retainer, I was greeted professionally and even reached out to her team to make an appointment for the same day.

The team was amazing. Not only did they remove the problem area but also recommended solutions to prevent future issues. She is truly a professional.

All of this was done nearly for free (same day late afternoon appointment, x-rays, consultation, and retainer removal). The practice stayed after their closing time to accommodate my request. How many companies today have this work ethic -customer service strategy to accommodate these types of requests?

Your office has some of the best customer service personnel I have encountered in quite awhile. I have a team of employees I would be elated if they possessed these skills. These are truly the skills that bring back repeat customers.

I am truly impressed with your teams professionalism, technical skills, hospitality, and customer service.

I would highly recommend your office to anyone looking for a quality orthodontist. My two children will be future patients.

Please forward this email to the GM or owner of this practice.

Best Regards, CK

Read What Our Patients Say
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Dr Nayyar and his staff are excellent!
Audrey T.
Fast and professional! I love this office!
Tiffany G.
No issues, good price.
Jacob M.
I love everything about this practice! Dr. P is the best, his whole staff is professional and amazing! If you’re looking for the perfect dentist or hygenist, pick this practice!!
Erin K.
Professional and friendly.
Matthew K.
I love the staff here there’s are great. Even when you have temporary memory loss and miss your appointment. They were able to reschedule my appointment asap. We have never met an associate […]
Maria M.
The doctor was very nice. The staff was friendly.
Rita P.
Dr. Delgado is an outstanding dentist, very friendly and professional. The hygienists are amazing, especially Karen. I highly recommend this practice, great dental experience!
MARIA V.
Dr. Lee is amazing and the staff is very friendly.
David E.
very friendly, really tried to make it comfortable from the time i got there to the time i left. Everyone in office seemed really nice and looked happy to be there.
Anthony C.
Dr. Baine and his staff are wonderful. Kind, professional, and efficient. Antonella and Julia do a great job of cleaning and making sure my oral health is up to snuff. Keep up the good work!
Geoff C.
Excellent service and customized to my needs.
Michelle O.
Professional, friendly and wonderful dental and front desk staff!
Mapy P.
Hickory flat is the only dentist office that I enjoy! The people who work there are AMAZING. You can see the love in what they do. I trust them for me and my entire family. We have done everything […]
Claudia S.
Everyone provided excellent customer service from the Receptionist to the Dentist. They made sure I was comfortable and satisfied.
Jocelyn J.
Outstanding care, friendly and able staff, professional environment.
Arnold S.
Naz was awesome, she took pride in her work and made sure I was completely satisfied with the end result.
Sonny R.
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