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Testimonial: Legacy Orthodontics and Pediatric Dentistry

A patient at Legacy Orthodontics and Pediatric Dentistry recently sent us a note we’d like to share.

To Whom It May Concern,

I wanted to say thanks again to your team for the extremely professional and prompt response to my issue. Upon contacting your office late in the afternoon today with a broken lower retainer, I was greeted professionally and even reached out to her team to make an appointment for the same day.

The team was amazing. Not only did they remove the problem area but also recommended solutions to prevent future issues. She is truly a professional.

All of this was done nearly for free (same day late afternoon appointment, x-rays, consultation, and retainer removal). The practice stayed after their closing time to accommodate my request. How many companies today have this work ethic -customer service strategy to accommodate these types of requests?

Your office has some of the best customer service personnel I have encountered in quite awhile. I have a team of employees I would be elated if they possessed these skills. These are truly the skills that bring back repeat customers.

I am truly impressed with your teams professionalism, technical skills, hospitality, and customer service.

I would highly recommend your office to anyone looking for a quality orthodontist. My two children will be future patients.

Please forward this email to the GM or owner of this practice.

Best Regards, CK

Read What Our Patients Say
Patient Reviews
Dr Lee and his assistant were really awesome today in doing my crown work….they saved me from having to get a root canal (if it had been caught any later!) Thank goodnes! Scheduling was easy, I […]
Mary U.
Dr Nguyen and his staff were excellent! This was my first visit to a Dentist in a very long time and they made me feel very comfortable. I would highly recommend Dr Nguyen and Northpoint Dental. I […]
Kishore C.
Successful, quick, friendly service by everyone.
Keith P.
This group of women really do care about these kids an take time out to discuss the treatment with the parents an make the kids feel comfortable before the procedure…. I love this office!!!
London K.
My children just started coming to this dentistry and so far I love everything about it. The atmosphere is definitely kid friendly and so is the staff.
Eli A.
Dr. Rigg, his assistants and the front office staff have all been amazing. This coming from someone who is and has been completely terrified of dentists since childhood due to multiple bad […]
Tracie B.
Kim has worked wonders with our insurance company and was always available for any questions. Great service! Very happy with our choice!!
Stephanie R.
The staff was exceptionally friendly and inviting!
Stephanie S.
Clean and very friendly environment. Staff very knowledgeable.
Christine M.
Kindness care professionalism
Ruth H.
Prompt and professional service.
Ouida G.
Your employees are all friendly and have terrific bedside manner.
Richard G.
Northpoint Dental office is a top notch dental office that is both professional and personal to the patient. The front desk personnel are efficient and helpful. The dental staff is excellent and the […]
Kathleen N.
Dr. Patel and Charlelisa were great. I was so nervous. They made me feel comfortable. They took their time with me and explained every detail to set the expectation of what was going to happen! They […]
KaSondra A.
It’s not often one describes a trip to the dentist for a crown as a wonderful experience but it was. All of you do a great job, kind and understanding. Thanks for taking care of me. Linc
Samuel H.
This was my 1st experience with Dr. Butler. She was very professional and helpful. . Her assistant Tina Taylor was friendly and made my visit a wonderful experience. I highly recommend them to […]
Anne L.
Dr.Nguyen is an awesome dentist and the staff is wonderful.
Tina E.
Prompt and professional service at my last visit.
Ouida G.
Dr. Ngyuen did a fantastic job with a crown and replacing a broken veneer. Didn’t even feel the needle. :) His dental assistant, Kim, was professional, thorough and kind. Glad to have found a […]
K J.
Great service
John H.
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